Terms of service

Welcome to Puppy Pals! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our site you agree to be bound by these Terms. Please read them carefully before making a purchase or using any part of our services.

1. Overview

Puppy Pals is an online pet store based in the United Kingdom, offering pet-related products for sale to UK residents. These Terms apply to all site visitors, users, and customers.

2. Online Store Terms

  1. You must be at least 18 years old or have the consent of a parent or guardian to use our website.
  2. You may not use our products for any illegal or unauthorized purpose.
  3. You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in an immediate termination of your access to our services.

3. Products and Services

  1. All products are subject to availability and we reserve the right to limit the quantities of any products or services.
  2. We reserve the right to discontinue any product at any time.
  3. Descriptions and pricing are subject to change at any time without notice.

We strive to display accurate product descriptions, images, and pricing but do not warrant that any content is error-free.

4. Orders and Payments

  1. All prices are listed in GBP (£) and include applicable UK VAT.
  2. Orders are only considered confirmed once payment is received.
  3. We reserve the right to refuse or cancel any order at our sole discretion.

Payment is securely processed through Shopify and third-party payment providers. We do not store your payment information.

5. Shipping and Delivery

  1. Orders are typically processed within 1–3 business days.
  2. Shipping times may vary depending on location, courier, and seasonal demand.
  3. Puppy Pals is not responsible for delays caused by courier services or events outside our control (e.g., weather, strikes, customs).

For more details, please see our Shipping Policy.

6. Returns and Refunds

We accept returns for eligible items within 14 days of delivery. Items must be unused, in original condition, and with all tags and packaging intact.

To start a return, please contact us at Palspuppy42@gmail.com.

Customised or clearance items may not be eligible for return. See our Returns Policy for full details.

7. Intellectual Property

All content on this website—including text, images, graphics, logos, and product descriptions—is the property of Puppy Pals or its content suppliers and is protected by UK and international copyright laws.

You may not copy, reproduce, or exploit any part of the site without express written permission.

8. Limitation of Liability

Puppy Pals shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use—or inability to use—our products or services.

Products should be used as directed and under appropriate supervision where required.

9. Third-Party Links

Our website may contain links to third-party websites. Puppy Pals is not responsible for the content, policies, or practices of any third-party site or service.

10. Modifications to the Service

We reserve the right to modify or discontinue any part of the website or service at any time, without notice.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or relating to the use of this website will be subject to the jurisdiction of UK courts.

12. Contact Information

For any questions regarding these Terms, please contact us at:
📧 Email: stuie368421@googlemail.com
📍 Store Name: Puppy Pals