Shipping policy
At Puppy Pals, we’re committed to delivering your pet’s essentials as quickly and reliably as possible. Please review our shipping policy below to understand how and when your order will be delivered.
📦 Processing Time
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All orders are processed within 1–2 business days (excluding weekends and holidays).
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Once your order is processed, it will be dispatched and handed over to our delivery partner.
🚚 Shipping Time & Delivery
We currently ship across the United Kingdom.
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Standard Delivery:
Orders typically arrive within 7 to 10 business days from the date of dispatch.
Please note: delivery times may vary slightly depending on your location and courier capacity.
💳 Shipping Costs
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Standard Shipping: Flat rate of £5.99
Shipping charges are calculated and displayed at checkout.
🐾 Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to monitor your delivery status in real-time.
🌧️ Delays & Exceptions
While we do our best to meet our estimated delivery times, delays can occasionally occur due to:
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Courier delays
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Weather conditions
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Postal service disruptions
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Peak seasons (e.g. holidays or sales)
If your order is significantly delayed, please contact us and we’ll assist right away.
📍 Incorrect Address
Please ensure your shipping details are correct before confirming your order. Puppy Pals is not responsible for packages lost or delayed due to incorrect or incomplete address information.
❓Questions or Support
If you have any questions about your order or shipping details, feel free to reach out to us:
📧 Email: stuie368421@googlemail.com
📍 Store Name: Puppy Pals
Thank you for choosing Puppy Pals—where pets come first, always! 🐶🐾