Privacy policy

At Puppy Pals, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our store, we may collect the following types of information:

a. Personal Information

  1. Name
  2. Billing and shipping addresses
  3. Email address
  4. Phone number
  5. Payment information (processed securely via Shopify or third-party payment providers)

b. Device Information

We automatically collect certain information about your device, including:

  1. IP address
  2. Web browser type
  3. Time zone
  4. Cookies
  5. Pages viewed and how you interact with the site

2. How We Use Your Information

We use the information we collect to:

  1. Process and fulfill orders, including shipping and returns
  2. Communicate with you regarding your order or account
  3. Improve and personalize your shopping experience
  4. Detect and prevent fraud or abuse
  5. Send you marketing emails (if you opt-in)

You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties, including:

  1. Shopify (our eCommerce platform provider)
  2. Payment gateways (for secure transactions)
  3. Shipping carriers (to deliver your order)
  4. Analytics and advertising partners (to improve our store and show relevant ads)

All third parties are required to maintain the confidentiality and security of your information.

4. Your Rights (For UK Customers)

If you are located in the UK, you have the right to:

  1. Access the personal information we hold about you
  2. Request that your information be corrected or deleted
  3. Object to certain data processing activities
  4. Withdraw consent at any time (if applicable)

To exercise any of these rights, please contact us at stuie368421@googlemail.com.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Typically, we will store order information for at least 6 years for tax and accounting purposes.

6. Security

We use industry-standard security measures to protect your data. All payment information is encrypted and processed through secure third-party systems. We do not store your credit card information on our servers.

7. Cookies

We use cookies to enhance your browsing experience. These small data files help remember your preferences and track site performance. You can choose to disable cookies through your browser settings, but some site features may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at:

📧 Email: Palspuppy42@gmail.com
📍 Store Name: Puppy Pals